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Your most common questions about signing up to ReadablePro and managing your account.
Is your payment system secure? Who handles your payments?
All payments made to readable.io are handled by Stripe, one of the largest Worldwide online payment processors. Your payment card is never sent to our servers - it is only ever seen by Stripe. This ensures your payment is secure and we are PCI DSS compliant. PCI DSS is an industry standard for data security and processing of payment details.
How do I cancel my subscription?
You can cancel your subscription at any time. Simply visit your Readable account management page. Account ➡ Your Subscription From here, click the "Cancel Subscription" link. Manage Subscription ➡ Cancel Subscription Here, you wi
What is ReadablePro?
ReadablePro is the world's most powerful readability score app. Writers, marketers and content producers can within seconds: score text of all lengths. From short to very, very long audit an entire website for readability score documents - Word, Open Offic, PDFs, Marketing and eBooks run reports and export to PDF or CSV Key features include Text analysis. Simply past or type in your text and ReadablePro will take care of the rest. Giving you live feedback and resu
How do I sign up to Readable?
Signing up to Readable is a straightforward process. Firstly, visit our pricing page. From here, select the plan that best meets your needs. Once you've chosen your plan, click "Sign Up" and follow the instructions to enter your payment details. You’re now good to go and can start using your Readable subscription. Happy scoring!
How long is a subscription? Can I pause my subscription?
COVID-19 Note: If you wish to suspend your subscription during the Coronavirus pandemic, please get in touch. We have several options we can explore depending on your specific needs. There is no minimum or maximum term for your subscription. Some of our users have been with us for years, while others only use us for a short project. At the moment, we have no way to pause a subscription, although we are going to be adding that in future. In the meantime, y
How do I change or reset my password?
If you are able to login and would like to change your password, change your ReadablePro password here. If you know your account email address, but can't remember your current password: Go to the ReadablePro login screen Click on 'Forgotten your password". Enter your email address. Click on 'Reset Password'. We'll send you an email. Check your email and open our message. Inside the em
How do we add more people to our team?
Adding new people to your team is nice and straightforward. To add a new user to your account, head to your User Management page. You can add new users by entering their email addresses into the box at the top of the page. They will be sent an email containing a welcome message and a temporary password for their account. If you have reached the seat limit for your account and want to add more users, you can do so by heading to the [Change Subscription
How do I turn off automatic renewal?
ReadablePro subscriptions continue by default until canceled by the subscriber. To stop your subscription from automatically renewing, click the "Cancel Subscription" link at the bottom of your account management page, and follow the instructions that follow. Cancellation does not stop your subscription from working for the period you have already paid for; your account will continue to work until your subscription expires at the end of the curren
How do I change my subscription?
You can change your subscription at any time by visiting your ReadablePro profile page. Changes and billing will take place immediately. Billing for the first month will be prorated - credited or debited - based on: your previous subscription level when in the month you changed subscriptions From the following month, you will be charged at the new subscription level.
What is Readable's confidentiality policy?
We value your work and your custom. Our team works hard to make sure your data is secure. We only collect information you voluntarily provide through contact with us. We don't pass this information on to any third party and your details are safe. We may contact you regarding special offers, company updates or policy changes unless you have opted out of communication from us. You can opt out of this at any time. Your data is protected both online and offline with encryption. We
How do I set up automated invoices?
You will be sent a notification each time a payment is made, along with a link to download the associated invoice. If you would like billing-related emails to also be sent to additional addresses, then you can set this up from your account. Log onto your profile page and enter an email address against the ‘billing email address(es)’ option. You can also find all of your invoices on your ReadablePro billing page. You
How does ReadablePro's pricing work?
ReadablePro's pricing is dependant on how you are likely to use the software. We have three main plans, each geared to a different group of subscribers: ContentPro - for copywriters and authors looking for occasional feedback CommercePro - for people with ecommerce or content websites AgencyPro - for larger organisitons who need reporting or API integration For each of those subscriptions, you pay for the number of seats you need, and the number of website you want to score for rea
Why was my card declined?
It can be frustrating when your payment is declined, especially if you know there is no issue with funds or your account. Hopefully we can help! There are a couple of common causes for payments to be declined, which we've outlined below, but the only way to find out for certain why the payment didn't go through is going to be to ask your bank. Usually, the issue is due to one of these common causes: It is an international payment (for those outside the UK) The payment is in a cate
How do I change my credit card details?
You can update your credit card by visiting your ReadablePro billing page.
What forms of payment do you accept?
We accept all major debit and credit cards. Including Visa, Mastercard and American Express. We regret that we do not accept payment by Paypal at the moment, and do not offer the option of payment via invoice. We are working on both of these at the moment.
How can I change my billing contact?
When logged into your Readable account, you can assign a billing contact by changing your billing preferences on this page. You will have the opportunity to add an email contact for billing. If you have any other questions, please don't hesitate to ask.